Version 1.0 Effective Date 27/07/2021
1. We Respect Your Privacy
1.1. My Client Reviews respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. “Personal information” is information we hold which is identifiable as being about you.
2. Collection of Personal Information
2.1. My Client Reviews will, from time to time, receive and store personal information you enter onto our website, provided to us directly by a business or given to us in other forms.
2.2. For those leaving a review, you may need to provide basic information, such as your name, phone number and/or email address to enable us to send emails and SMS messages as appropriate. Business users will need to provide contact details, business information and payment details.
2.3. Additionally, we may also collect any other information you provide while interacting with us via chat, phone or email.
3. How We Use Your Personal Information
3.1. My Client Reviews may use personal information only for the purposes of providing review services. This could include review invitations and reminders, sending review updates, review notifications and communications relevant to your business account. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
3.2. My Client Reviews may contact you by a variety of methods including but not limited to telephone, email, SMS or mail.
4. Disclosure Of Your Personal Information
4.1. We may disclose your personal information to any of our employee, officers, insurers, professional advisers, agents, supplier or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
4.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
4.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of My Client Reviews, its customers or third parties.
4.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
4.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information or non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5. Security Of Your Personal Information
5.1. My Client Reviews is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6. Access To Your Personal Information
6.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
6.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstance set out in the Privacy Act.
7. Complaints About Privacy
If you have any complaints about our privacy practice, please feel free to send in details of your complaint to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9.1. When you visit our website
When you come to our website, we may collect certain information such as browser type, operating system, IP address, screen resolution, websites visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
9.3. Third Party Sites
Our website has links to other business websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that My Client Reviews is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statement of each website that collects personal identifiable information.